Refund Policy

Last updated: July 4, 2024

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Draveltech Solutions products and services. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date.

Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 days of purchase
  • The product must be in its original condition
  • All product documentation and accessories must be included
  • Custom or specially ordered products may have different refund terms

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at refunds@draveltech.com
  2. Provide your order number and reason for the refund request
  3. Our team will review your request and provide return instructions
  4. Return the product following the provided instructions
  5. Refund will be processed within 5-7 business days after we receive the returned item

Refund Processing

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account. For credit card purchases, it may take an additional 1-2 billing cycles for the refund to appear on your statement.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error. Customers are responsible for return shipping costs unless otherwise specified.

Exchanges

We offer exchanges for defective or damaged products. If you receive a defective product, please contact us immediately, and we will arrange for a replacement at no additional cost.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom-configured products
  • Products damaged by misuse or normal wear
  • Products purchased more than 30 days ago
  • Service fees and consultation charges

Contact Information

For questions about our refund policy or to initiate a return, please contact us:
Email: refunds@draveltech.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, Tech Valley, CA 94000