Refund Policy
Last updated: July 4, 2024
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all Draveltech Solutions products and services. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date.
Eligibility Requirements
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of purchase
- The product must be in its original condition
- All product documentation and accessories must be included
- Custom or specially ordered products may have different refund terms
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at refunds@draveltech.com
- Provide your order number and reason for the refund request
- Our team will review your request and provide return instructions
- Return the product following the provided instructions
- Refund will be processed within 5-7 business days after we receive the returned item
Refund Processing
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account. For credit card purchases, it may take an additional 1-2 billing cycles for the refund to appear on your statement.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error. Customers are responsible for return shipping costs unless otherwise specified.
Exchanges
We offer exchanges for defective or damaged products. If you receive a defective product, please contact us immediately, and we will arrange for a replacement at no additional cost.
Non-Refundable Items
The following items are not eligible for refunds:
- Custom-configured products
- Products damaged by misuse or normal wear
- Products purchased more than 30 days ago
- Service fees and consultation charges
Contact Information
For questions about our refund policy or to initiate a return, please contact us:
Email: refunds@draveltech.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, Tech Valley, CA 94000